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  • SMS Service - track your application

    What does it offer? SMS news updates will be sent to you informing you of the status of your visa application. Once purchased you will receive several automated feedback messages to your mobile phone informing you what stage your application is within the process. The service supports the transfer of SMS text into the language of your choice (English & Arabic languages are available) and re-assures you that your visa application is progressing towards the final stages of the visa application process. At the end of the process you will receive an automated email message (in English only) to your registered email address, informing you that the UK Border Agency has made a decision on your visa application and your documents have been returned.

    You can buy this service for 0.500 Omani Riyals ( VAT excluded), at the same time you submit your visa application form, supporting documents and biometric data at the visa application centre. The application form can be downloaded and completed before you visit the visa application centre by clicking here .

    Note: This value added service is optional and is available only in Oman for local SMS only.

    Please read the SMS Service Disclaimer carefully before applying for this service.


  • Visa Information Helpline

    We handle all enquiries about UK visa applications.

    By Telephone:
    Helpline Number: +968 24497078
    Operating Hours: 08:00 Hrs - 16:00 Hrs. Saturday to Wednesday

    By E -mail to:
    Muscat - info.ukom@vfshelpline.com

    In person at:
    UK Visa Application Centre
    Villa no 32, Way No 4034
    Al Diyafah Street,
    Opposite Indian School
    Al Ghubbrah North
    Muscat - Sultanate of Oman

    Location Map

    Premium Service:

    For those applicants who wish to pay extra for that personal touch and enhanced customer service, this service will guarantee you one-to-one attention with a dedicated member of staff who will guide you to a separate waiting area. Here, your application will be dealt with in stylish surroundings with refreshments available. You will be quickly guided through Biometric enrolment. We will also undertake any photocopying of documents that you may require and take your photo for the visa application form if you require this service too. Your time is precious, and your entire experience will be one of speed, efficiency and the level of customer service you demand. Once returned from the Embassy, your passport will be couriered back to you at your home or office. To book an appointment you should phone +968 24497078 or you can simply present yourself to reception and ask for the 'VIP Class Service'. There is an additional fee for this service of 16.00 Omani Riyals.

    Passport Courier Return:

    The VAC will courier your passport back to you for a small extra fee of 5.00 Omani Riyals. Ask for this service when you submit your application at one of our service desks.

    Photocopying of Documents:

    If you are advised by our service staff that you will need photocopies of certain recommended supporting documentation, for a fee of 0.200 Baisa per sheet our staff will take copies for you.

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