VFS is a service provided by VFS Global Services Pvt Ltd & Aramex Muscat LLC. VFS acts as a Logistics Agent.

VFS is responsible for accepting visa applications from applicants wishing to travel to the UK. The applications include the applicant's passport, completed visa form, supporting documentation and the Biometrics data (finger prints). VFS is responsible for submitting the application to the British Embassy on behalf of the applicant, collecting the passport and supporting documents back from the British Embassy and returning the passport to the applicant by hand delivery to the applicant on the visa form. Sometimes applicants' passports and supporting documents will be returned to them directly by British Embassy staff following an interview.

Decisions on visa applications are always taken by Visa Officers, who may require additional documentation to enable them to reach a decision. VFS is not involved in the decision-making process and has no influence at all on the outcome of an application.

Note: There are circumstances where the British Embassy will hand over the passport & the supporting documents to the applicants directly.

VFS is not liable for any delay in processing or rejection of the visa application. Whilst every precaution is taken while handling the passport of applicants and important documents submitted in support thereof, due to unforeseen events and circumstances, the passport and documents may be lost in transit by accident, theft, natural calamities (act of god) or any other reason, VFS will not be liable or responsible in any manner to the applicant for the same.

In case a passport is lost or damaged in transit, the liability of VFS is restricted to reimbursement of fees charged by the relevant passport authority in your country of residence, for the replacement of lost / damaged passport through the normal application procedure. VFS shall not be responsible or liable for any consequential loss or damage caused to the applicant due to loss of his/her passport and supporting documents.

It is expressly understood that when the applicant or representative of the applicant submits the passport, the visa form and the supporting documentation along with the applicable fees, the applicant has understood the terms, conditions and details here in.

Advertising material may be sent along with the passport and supporting documents back to the applicant. If the applicant does not wish to receive any advertising material along with the passport and supporting documents, the applicant must advise VFS in advance. Please note that any advertising material sent back with the passport and supporting documents does not have the endorsement of the UK Government.

No employee of VFS may change / amend / amplify the conditions mentioned herein.

For all claims, disputes of whatsoever nature, the law of Sultanate of Oman shall alone have jurisdiction.